Troubleshooting & FAQ

Visit our Download page to get the full client. Extract the files to a folder on your PC, then run l2.exe. Make sure to configure the server address in l2.ini if it's not set automatically.

First, check our Discord for any maintenance announcements. If the server is online, verify your l2.ini has the correct server IP. Also make sure your firewall isn't blocking the game.

Go to the Forgot Password page from the login screen. Enter your registered email and we'll send a reset link. The link expires in 1 hour.

Log in to the website, go to Dashboard > Manage Accounts, and use the account binding feature. You'll need the login name of your game account.

Purchase DragonCoins through the Balance page in your dashboard. Then visit the Shop to spend your coins on item packs that will be delivered to your character in-game.

Yes, you can register up to 5 game accounts per email address. Each account can have multiple characters.

Go to Dashboard > Manage Accounts, select the stuck character, and use the Unstuck feature. Your character will be teleported to the nearest town.

Try running the game in compatibility mode (Windows 7/8). Make sure your graphics drivers are updated. Lowering in-game graphics settings can also help on older systems.